ConocoPhillips Mobility Associate, Provisioning in BARTLESVILLE, Oklahoma
Title: Mobility Associate, Provisioning
Location: NORTH AMERICA-USA-OKLAHOMA-BARTLESVILLE
Job Number: 00SGY
ConocoPhillips is the world’s largest independent E&P company based on production and proved reserves. Headquartered in Houston, Texas, ConocoPhillips had operations and activities in 17 countries, $71 billion of total assets, and approximately 10,800 employees as of March 31, 2019. Production excluding Libya averaged 1,318 MBOED for the three months ended March 31, 2019, and proved reserves were 5.3 BBOE as of Dec. 31, 2018.
Employees across the globe focus on fulfilling our core SPIRIT Values of safety, people, integrity, responsibility, innovation and teamwork. And we apply the characteristics that define leadership excellence in how we engage each other, collaborate with our teams, and drive the business.
The Mobility Services Team is seeking an experienced Associate Provisioning team member. The Mobility Services Team provides technical services to the ConocoPhillips network. The successful candidate must have the ability to work as a part of a global team handling the corporate mobility systems with emphasis on iOS smart devices, BYO technologies, with a strong emphasis on technical depth, collaboration, and analytical skills.
Responsibilities may include:
Working with wireless carriers to activate, deactivate, and change cellular plans
Provisioning iPhones, iPads, hot spots, cellular phones, and satellite phones
Updating ServiceNow asset management records
Handling device returns and making them ready for re-deployment or recycling
Entering BYOD allowance requests
Handling international cellular plan requests
Assisting customers with setting up devices, troubleshooting, and billing questions
Maintaining vendor relationships and scheduling monthly touchpoints
Updating Tangoe/Command billing records
Handling requests to port corporate mobile phone numbers to personal accounts
Legally authorized to work in the United States
5 years of experience supporting cellular services within an Enterprise environment
3 years of experience assisting customers with mobile device setup, troubleshooting, and answering roaming/billing questions
3 years of experience with Asset Management tracking systems (ServiceNow) and Tangoe/Command
1 years of experience working directly with various wireless vendors including AT&T and Verizon
1 years of experience assisting customers with set-up of mobile devices using Microsoft Intune
1 years of experience using Apple iTunes or Apple Configuration to wipe and upgrade iOS devices
Ability to follow processes and workflows to manage mobiles devices through the entire lifecycle
Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right
Delivers results through realistic planning to accomplish goals
Generates effective solutions based on available information and makes timely decisions that are safe and ethical
To be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of June 17, 2019.
Candidates for this U.S. position must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee or asylee. Individuals with temporary visas such as A, B, C, D, E, F, G, H, I, J, L, M, NATO, O, P, Q, R or TN or who need sponsorship for work authorization in the United States now or in the future, are not eligible for hire.
ConocoPhillips is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information or any other legally protected status.
Job Function: Information Management-Information Technology
Job Level: Individual Contributor/Staff Level
Line of Business: IT INFRASTRUCTURE & OPERATIONS
Title: Mobility Associate, Provisioning