ConocoPhillips Associate, Service Desk in BARTLESVILLE, Oklahoma

Title: Associate, Service Desk

Location: NORTH AMERICA-USA-OKLAHOMA-BARTLESVILLE

Job Number: 00RID

Our Company

ConocoPhillips is the world’s largest independent E&P company based on production and proved reserves. Headquartered in Houston, Texas, ConocoPhillips had operations and activities in 17 countries, $69 billion of total assets, and approximately 11,200 employees as of June 30, 2018. Production excluding Libya averaged 1,216 MBOED for the six months ended June 30, 2018, and proved reserves were 5.0 billion BOE as of Dec. 31, 2017.

Employees across the globe focus on fulfilling our core SPIRIT Values of safety, people, integrity, responsibility, innovation and teamwork. And we apply the characteristics that define leadership excellence in how we engage each other, collaborate with our teams, and drive the business.

Description:

The Service Desk does whatever is necessary to maintain the guidelines of the company, and keep its employees working in an as efficient way as possible, by being the single point of contact for IT needs large or small, simple or enigmatic, quick or time consuming, then engaging the necessary teams to assist with that goal while following up with and updating the customer at regular intervals.

Connection assistance:

  • VPN

  • Global Office

  • SecureID

  • Active Directory

  • iPhone

  • iPad

  • BYOD (Bring Your Own Device)

Process Assistance:

  • GIPA regulations

  • Outlook Retention policy

  • IT Store orders

  • Database Requests

  • Loaner Laptop Requests

Responsibilities may include:

  • Trouble shoot technical issues

  • Provide beginner to Advanced support specifically with the Microsoft Office Suite

  • Integrate the necessary third level teams to accomplish a goal

  • Assist in locating or creating documentation

  • Determine appropriate next level of support

  • Provide training to customers as necessary

  • Offer advanced support via Subject Matter experts

  • Work with 3rd level teams to create documentation and work out processes

  • Identify “HOT ISSUES” or issues that are effecting a number of people to engage the appropriate support and clear up the issue as soon as possible

  • Assistance with passwords

  • Assist customers at home with business related issues

  • Assist customers with completing IT Store requests properly, and suggesting things that may have been missed such as an SAP account, email address, or Admin account

  • Handle issues submitted over the intranet in the form of tickets in a timely manner

  • Assist customers via Chat

  • Answer phone calls timely

  • Follow up with customer to ensure resolution of issues

  • Assist customers in navigating our intranet (The Mark)

Qualifications:

Basic/Required:

  • Legally authorized to work in the United States

  • Ability to perform shift work and/or a variable work schedule

  • Advanced knowledge of MS Office Suites and Windows Operating Systems

Preferred:

  • Bachelor’s degree in Business or an IT related field

  • 3 years equivalent work experience in an IT technology environment

  • 1 years of experience in a Help Desk and/or Call Center environment

  • 1 years of experience with Windows Active Directory

  • Certifications in: MCP in Windows XP or A Certification

  • Excellent written and oral communications

  • Ability to follow written procedures and security guidelines

  • Proven initiative and ability to achieve results

  • Ability to multi-task

  • Experience working in a team-oriented, collaborative environment

  • Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right

  • Generates effective solutions based on available information and makes timely decisions that are safe and ethical

  • Listens actively and invites dialogue to gain a shared understanding, then influences and acts to drive performance and achieve business results

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of October 22, 2018 .

Candidates for this U.S. position must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a) (1). Individuals with temporary visas such as A, B, C, D, E, F, G, H, I, J, L, M, NATO, O, P, Q, R or TN or who need sponsorship for work authorization in the United States now or in the future, are not eligible for hire.

ConocoPhillips is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information or any other legally protected status.

Job Function: Information Management-Information Technology

Job Level: Individual Contributor/Staff Level

Line of Business: IT INFRASTRUCTURE & OPERATIONS

Title: Associate, Service Desk